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Lifeblood Service

Every second spent with a customer translate into an opportunity or a loss. 

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how are your opportunities adding up?

"Customer service is of critical importance to your business because it’s key to retaining the customers you close and extracting more value from them."

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In a highly competitive environment, the key factor to your sustainable success lies within your Customer Service. Customer Services is where; loyalty is cultivated, referrals to friends / family and colleagues, not to mention creating public reviews and testimonials.

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A Hubspot Statistic states that: "An increase in customer retention of merely 5% can equate to an increase in profit of at least 25%. This is because repeat customers are more likely to spend more with your brand -- 67% more, to be exact -- which then results in your business having to spend less on operating costs."

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Customer Service

  • The Critical Elements of Customer Service 

  • How to the Manage Customer Service Dept.

  • Handling difficult customers

  • Telephone Etiquette

  • Call Center Training (Sales & Service)

  • E-mail etiquette for business professionals

  • Body Language for beginners

Hospitality

  • Waiter Etiquette - Get the basics to master the exceptional

  • Conference and Event Management 

  • Kitchen Sanitation

Workshops vary from 1 up to 4 days maximum.
Workshops can be combined and customized to meet your organizations standards and policies BECAUSE it is time we put PRACTICAL SKILLS back into business and life. 

Offering excellent customer service requires constant work and effort from your employees. They need to be involved, respectful, available and more importantly attentive to your guests and customers. 

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A CRITICAL SKILL is, not only to solve problems, but to truly understand your customers and their needs is the art of EMPATHY.  To understand customer / guest needs and impressions leads to finding ideal solutions. 

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Customers need to experience being heard and understood and that the service being offered catered to their own specific needs which leads to strengthening customer loyalty. 

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Providing RESPONSIVE, EFFICIENT and QUALITY customer service is a NECESSITY. 

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